Privacy Policy
Last Updated: Apr 2026
PixelMuse AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
1. Information We Collect
1.1 Information You Provide
- Photos and Images: Images you upload for generation, editing, or ID photo creation
- Text Prompts: Descriptions you provide for AI image generation
- User Preferences: App settings and customization choices
1.2 Automatically Collected Information
- Device Information: Device model, operating system version, unique device identifiers
- Usage Data: Features used, generation count, app interaction patterns
- Crash Reports: Technical diagnostics to improve app stability
2. How We Use Your Information
We use the collected information to:
- Process your image generation and editing requests
- Improve AI model performance and accuracy
- Provide customer support and respond to inquiries
- Analyze app usage to enhance user experience
- Detect and prevent technical issues
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Local Storage: Generated images are stored locally on your device by default
- Encryption: Data transmitted to our servers is encrypted using TLS/SSL
- Temporary Processing: Uploaded images are processed and deleted from our servers within 24 hours
- No Permanent Storage: We do not permanently store your photos or generated images on our servers
4. Third-Party Services
We use the following third-party services:
- Alibaba Cloud (Aliyun): AI image generation API provider
- Google AdMob: Advertising platform for reward videos and interstitial ads
- Apple App Store: In-app purchase processing
These services have their own privacy policies governing the use of your information.
5. Advertising
We display advertisements through Google AdMob. AdMob may collect:
- Device advertising identifiers (IDFA on iOS)
- IP address and general location
- Ad interaction data
You can opt out of personalized advertising in your device settings (Settings > Privacy > Advertising > Limit Ad Tracking).
6. Children's Privacy
PixelMuse AI is rated 4+ and does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
7. Your Rights
You have the right to:
- Access your personal data
- Request deletion of your data
- Opt out of data collection (limited functionality may result)
- Export your generated images
8. Data Retention
- Uploaded Images: Deleted within 24 hours after processing
- Usage Analytics: Retained for 90 days
- Crash Reports: Retained for 180 days
- Local Gallery: Stored on your device until you delete them
9. International Data Transfers
Your data may be processed on servers located in different countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: cengizIlkintur927@icloud.com
Technical Support
Frequently Asked Questions
Q: How many free generations do I get?
You receive a limited number of free generations daily. Watch a short reward video to unlock additional creations, or upgrade to Premium for unlimited access.
Q: Why is my image generation failing?
Common reasons include:
- Poor internet connection - ensure you have stable WiFi or cellular data
- Server maintenance - try again in a few minutes
- Prompt contains restricted content - modify your description
- Daily quota exceeded - watch a reward video or upgrade to Premium
Q: Can I use generated images commercially?
Yes, you own the rights to images you generate with PixelMuse AI. However, please review our Terms of Service for specific usage guidelines.
Q: How do I export high-resolution images?
Premium subscribers can export images in full resolution. Free users receive standard resolution suitable for social media and web use.
Q: Are my photos stored on your servers?
No. Uploaded photos are processed temporarily and deleted within 24 hours. Generated images are stored locally on your device only.
Q: Which countries' ID photo standards are supported?
We support ID photo specifications for:
- United States (passport, visa, driver's license)
- United Kingdom (passport, visa)
- European Union countries
- Japan (passport, visa)
- China (passport, ID card, visa)
- Custom sizes for other countries
Q: How do I restore purchases on a new device?
Go to Settings > Restore Purchases. You must be signed in with the same Apple ID used for the original purchase.
Q: Can I cancel my subscription?
Yes. Manage subscriptions in Settings > [Your Name] > Subscriptions. Cancellation takes effect at the end of the current billing period.
Troubleshooting
App Crashes or Freezes
- Force quit the app and restart
- Ensure you're running the latest version (check App Store for updates)
- Restart your device
- Free up device storage (at least 500MB recommended)
- If issue persists, contact support with your device model and iOS version
Image Quality Issues
- Use more detailed prompts for better results
- Try different art style templates
- Ensure uploaded photos are clear and well-lit
- For ID photos, follow the in-app guidelines for best results
Payment Issues
- Verify your Apple ID payment method is valid
- Check if parental controls restrict in-app purchases
- Contact Apple Support for billing disputes
System Requirements
- iOS Version: iOS 14.0 or later
- Storage: Minimum 100MB free space
- Internet: WiFi or cellular data connection required
- Compatible Devices: iPhone 6s and later, iPad (5th generation) and later
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements, please email us with:
- Detailed description of the feature
- Use case or scenario
- Any reference images or examples
Still need help? Contact our support team at cengizIlkintur927@icloud.com
We typically respond within 24-48 hours.